Vantage LED: communication

Showing posts with label communication. Show all posts

Thursday, December 18, 2014

Blog #199 - the year+ in review, start 2015 off with some solid education resources!

-Deacon Wardlow

All said, I lived in Japan for about 12 years. The time, people, and culture definitely affected the way I look at the world. Every December, Japanese get ready to send out their "O-sho-gatsu" (New Year's) cards. A card is sent out to the people in their life, both personal and professional contacts. The card is a way of keeping in touch with the people who've touched their lives in some positive way. Gifts are also given to people who've helped them in some way in the year - a kind of year-end accounting and "thank you" to everyone who helped them get to where they are. I love the tradition and, while I no longer send out a stack of cards each New Year's - I appreciate taking stock of the year past and acknowledging the many people who've helped, challenged, assisted, and gotten me to where I am.

This article makes #199 in the series started about two and a half years back. My thanks to my fellow "Special Ops" Director of Spectacular Media (Scott Hofheins) and our associate/friend/all-around pontificate Mike Prongue of Signvine. Our thanks go to Vantage LED for giving us a place to rant, rave, educate, elucidate, and help bring a little order to the chaos that is Digital Signage (without having to write advertorials or "sponsored" pieces, but rather sticking to the truth and helping people get educated on what matters most for LED and other Digital Signage). It's been a long road with a longer one ahead and we're glad to have you, our reader, out on the journey with us. If you read our articles and have a question - drop us an email or line (email deacon@spectacularmedia.com - scott@spectacularmedia.com - or michael@signvine.org). We all like to hear from you and appreciate feedback.

This will be the last posting for the year (we'll start up a little after the new year). I've done my best to sort the articles we've released into categories so you can find helpful info a bit faster. If there's some way we can help out, a topic we've missed or something to delve into deeper - let us know (we're happy to have more to write about and the year ahead promises to be a full one). If you have a moment, checkout the SignVine site (these are guys who know a lot about giving and lending a hand) - https://www.signvine.org/

We wish you a safe, happy, and most excellent year-end. I hope your holidays are full of friends, family, and happiness. Problems are simply challenges helping you along the path to success and hopefully we've written something here which can help you overcome the obstacles you're facing (or will encounter down the road).

Digital Signage Sign Tech & Spec:

Digital Signage Content:

Digital Signage Sales 101:

Why LED Signage?:

Costs for Digital Signage:

How much can an LED Sign Cost?
Short term gain, long term costs (cost of a "cheap" LED Sign)
"Value Line" vs. Single Level of quality (i.e. why there aren't iPhone or Droid "lite" versions)
Is an LED Sign (or any Digital Signage) an investment or a purchase?
Selling the value of a Digital Signage Solution (LED Sign, LCD, or other)

Digital Signage 'How To':

Digital Signage 'Need To Know':

Quality vs Cost

Warranty and After Service

Insurance and Warranty
Parts and Labor doesn't always equal warranted repairs...
US Based Support for LED Signs is More Than Phones and Technicians
Is after service an after-thought?
The Value of a warranty
On Site Service Warranties (underwritten vs. carried by the manufacturer)
Future proofed DS.
Support and service on systems.

System Build and Design Elements to be aware of

Potential Issues to be aware of

Heat
How to protect against heat
Power (undervoltage)
Physical Factors for Effective LED Sign Use and Installation.
Are LED Billboards safe?

LED Sign System Controls & LED Sign Sales Success

Vantage LED has white paper resources and more educational material on the website (http://www.vantageled.com), please check it out when you have a moment. Note all posts/thoughts/writings are strictly the viewpoint of me and me alone and do not reflect nor speak for Vantage LED’s beliefs, attitudes, thoughts, etc. unless specifically noted.

Monday, November 24, 2014

Thank you one and all!

-Deacon Wardlow

Thank you. Thanks for reading our blog, our LinkedIn, Facebook, and Twitter posts - Thank you to Vantage LED for hosting a space for open, honest, and transparent discussion of Digital Signage issues. Thank you (the readers and contributors) for being inquisitive and wanting to know more.

It's Thanksgiving in the USA and this is an excellent time to reflect on the many things in our lives to be thankful for. Work can definitely be a roller-coaster ride of ups, downs, and a lot of unexpected turns (even when you see something coming, it can still hit you hard). It's important to remember there's a lot to be thankful for.

Even when I've had businesses fail, deals fall apart, and been as low as I thought things could get (boy was I wrong there... things always had another layer of "down"), I found the things I was thankful for were the lessons my mistakes and failures gave me; the friends and family who supported me through the rough times, and the simple things I enjoyed which didn't need money or anything other than a little time set aside to enjoy.

Wherever you are, I invite you to take five minutes (or more if you've got it). Think of the simplest things which give you happiness and be thankful for them. Think of the people who've helped you out along the way in your life and think about the lives you've touched. If there's an opportunity to give thanks by giving some time or resources, do so as you'll find the rewards may not be tangible, but they are definitely amazing and give life the richness and wealth which no amount of money or things can reward you with. The biggest and best part of Thanksgiving isn't necessarily being on the receiving-end of things, but rather the opportunities to give back to those who've given us so much.

I was recently reminded of this when a partner of ours had a special request. Feeding America was looking to expedite an order with Vantage LED, but the non-profit didn't have the money for a rush request. A great opportunity for me to help an organization which helps so many throughout the year. I spoke with the CEO of Vantage LED (Chris Ma) about the situation and he said he wanted to give back something, but what could I do in exchange? I offered 1,000 push-ups to help the client - If I went a bit above and beyond by giving my time and efforts directly in the form of push-ups, perhaps Vantage LED could do the same and push the build through. Chris agreed! I've done 600 of the 1,000 (four more days of painful giving) - while it definitely hurts (I'm reminded I need to get back into shape) - the giving and reward for the non-profit feels great!

Thank you to you and yours this Thanksgiving week. If you have a moment, share what you're thankful for here (it's humbling and inspiring to see what others are doing - so please share as you're able). For those in the USA (and other places) celebrating this week, safe travels and happy Thanksgiving!

Wednesday, November 12, 2014

Digital Signage, Need to Know: Brand Enhancement Using LED Displays

It does not matter if your company is a multinational operation or you work alone in the backroom of a small shop, you already have a "brand" whether you like it or not. A brand is nothing more than the world’s perception of you and your business.

Some say that “perception is reality” and it is derived by those who use your products or services, travel by your storefront, hear what’s being said about you on the community “Coconut Telegraph” and know how your business behaves when the chips are down. Somehow, either by your deliberate efforts, or by lack of attention to the matter, your “brand” has already been created!

Yes, you can still influence the world's perception of your business, of course. And, you may as well start today, right now, after reading the rest of this article.

Branding has been called your “identity” and it’s the accumulation of all that you are. It’s the way you are defined internally and externally. If you have not worked to create and improve your brand, then you should consider some strategies which can help: .

1) Identity and Definition: Who are you? Where does your business fit into the marketplace? Think of your brand as a person, or even yourself, and define your values, appearance, dialogue and goals.

2) Customer Communication: How do you speak consistently to your customers and what do you say? What can you do to influence the customer perception and improve the relationship and lock them in for longer term? How do you respect their intelligence in your message and also create excitement?

3) Values and Originality: Don’t be afraid to be original, and stand up for what your company believes in. Don’t copy other brands- who wants a copy? Always consider what the company is about and what are the values that drive decisions and actions and promote that. Just putting your logo onto everything does not create a brand.

These items point to one key word- Communication. If you are in the Sign Industry then you already realize that it’s a proven fact that on-premise digital LED signs are highly effective in communicating with passersby. Studies done have proven that digital LED signs can generate enough new business to actually pay for themselves.

But are digital LED signs really the complete answer to branding? Of course not! Branding is the sum total of how your business is perceived but a digital LED sign is a great start to establishing a strong well-known brand, or repairing the brand image you currently have in your community. Here are 5 suggestions, or rules, of digital LED signs that must be followed for the branding “magic" to happen and to "Wow" those who pass by your location:

1) Quality Content

2) Consistent Messaging

3) Hardware Reliability

4) Warranty

5) Network Control

Quality Content- The fact that quality content is vital cannot be overstated. Professionally created custom slides and videos are mandatory to establish a credible brand. Ten years ago, it was okay to have ANY message on an LED sign as they were “new and cool” and simply owning one re-enforced your brand. That is not true today. Unless your entire audience is the 9^th grade class at your local JFK High School, do not use content created by a student from that school, no matter how talented. Using professionally created content can make a $10,000 sign as effective as a $30,000 sign, and vice-versa.

Consistent Messaging- Remember that customers are smart. They may not wish to think about the message you had on the LED sign last week, but part of their brain forces them to recall it when the new message is displayed. Don’t repeat the same thing over and over, but a certain consistency is important. It’s easy to spot the source of new TV commercials before it’s revealed to be Coke or Geico. The sound is similar, the colors may be similar, the way the ad “feels” is consistent. So, as your team formulates an integrated advertising campaign remember to be consistent and build the brand.

Hardware Reliability- Not all LED signs are alike. If your LED sign fails with regularity, you probably are trying to build a brand using bricks made of marsh mellow. Do your research before purchasing an LED sign. Use the Internet but also use the telephone- call some LED manufacturers and see which ones will speak with you. If you are perceived as that Taco Stand with the LED sign that flickers constantly and is blinding bright at night, your brand is in trouble.

Warranty- With a solid, long-duration warranty, one that is insured by a 3^rd party and is guaranteed to exist, even if the manufacturer does not, you can keep the LED sign looking “perfect”. If you have an LED sign and you have a small problem that may cost several hundred out-off-pocket dollars to repair, are you less likely to have it repaired? It’s only a couple LED modules that are out! Can’t you wait awhile? Sure you can wait but can your brand wait? Several thousand cars travel by your business daily and they see what you stand for- procrastination, if you delay repair. But with a great warranty it’s fixed for no charge or a token charge. Having a sign that partially works is like having a sales rep that wears torn blue jeans to call on customers. The warranty protects your brand.

Network Control- An LED sign is a tool- not a lifestyle. It should work for you, not you for the LED sign. Flexibility in changing the message is important. Do you have to do it from a computer at the office? Really? What happens if you need to change the message on the weekend? iPad platforms exist these days, and for the on-the-go businessman of 2014, being an “office lizard” is non-revenue generating annoyance. Do research on what is available- it’s far more than a gimmick, it is a mandatory access method.

Building a brand is a long-term effort that requires everyone understanding that everything they say and do impacts the brand. Good is quickly forgotten and bad is always remembered. Be careful, go slow, and use a quality, USA manufactured, LED sign to help jump start your brand name and image.

if you are a sign company, it's not good enough to just plant an LED sign into your customer's parking lot and leave it at that. You should champion these rules and educate the customer to help them create a strong brand.

This blog post represents my personal perspective and does not reflect the opinion of Vantage LED, Inc. or SignVine, Inc. or any other person or organization. The images for this post are mine and I retain all copyrights. Thank you to Vantage LED for allowing me to pen a guest blog every 3 weeks. If you have constructive feedback please email me at michael@signvine.org. - Mike Prongue

Wednesday, October 22, 2014

Digital Signage Sales 101: 10 Behaviors, Making LED Sign Manufacturers Great!

The LED Sign Industry is a comprised of many manufactures all with unique strengths, weaknesses, and product offerings. There are many choices for sign companies to select from, depending on their individual company’s needs.

Not all companies are alike, not all product is alike, not all warranties are alike and it takes some work and trial and error to find the best relationship. Just like a first date does not mean marriage is imminent, neither does the order of one LED sign project, or two or three. It takes time to determine the true nature of the supplier for your LED sign.

Also, over time, it’s possible to glean the truth about your current LED sign manufacturer. How do they behave when the pressure is on? What kind of choice do they make when someone will win and someone will lose- do they sometimes take the proverbial “hit”?

Regardless of who supplies your LED display projects, there are 10 awesome characteristics that a sign company should consider:

1.       They are open and available and you can call them up, visit their factory and meet their team.
2.       They support your sales plan and do not compete with you for retail sales in your area.
3.       They constantly “push the envelope” on new technology and innovations, sometimes challenging the industry status quo.
4.       They have great software engineering capabilities.
5.       They recognize “Content is King” and can provide customized solutions.
6.       They have a responsive sales team that answers your questions, usually immediately.
7.       They provide flexible solutions for your urgent production requests.
8.       They find a way to always say “yes”.
9.       They provide a “rock solid” warranty on their product minimizing loopholes.
10.   They are focused on educating you, your customer, and giving back to the community.

With all the great possibilities that exist why would you settle for any LED sign manufacturer who did not conform to these ideals? LED manufacturers have you as “their” customer, they are not your customer. Consequently, it is okay to expect more from them. It is okay to ask more from them. It is okay to seek out and select the best possible choice for your sign company.

In the early days of LED sign technology with limited manufacturing choices, you were restricted and had to settle for a “less than perfect” fit. Now with some “due diligence” you can find exactly the best LED sign manufacturer "fit" for you.

Remember too, that there is a difference between a business "partner" and just a "vendor". Referring back to my earlier metaphor of "marriage", it applies here as well. Your spouse is your partner, your administrative assistant at work is more like your vendor. Your partner stands beside you and helps you as part of a deeper and more intense commitment. Your assistant supports you to a point. At your workplace that point may be when 5PM rolls around or you've fallen into organizational disfavor.

When you find a LED sign manufacturing "partner" that can boast many of the 10 aforementioned characteristics, then you will rest easier, live a less complicated business life and make more money by way of happier customers.

Do it, you’ll be able to tell the difference immediately and your customers will support your choice.

This blog post and comments represents my personal perspective and do not reflect the opinion of Vantage LED, Inc. or SignVine, Inc. or any other person or organization. Thank you to Vantage LED for allowing me to pen a guest blog every 3 weeks. If you have constructive feedback please email me at michael@signvine.org. - Mike Prongue

Wednesday, October 15, 2014

Digital Signage Need to Know: Future-proofed DS, how future friendly is your Digital Signage?

-Deacon Wardlow

Future-proofing is a popular concept with construction and architecture. With the advancement of technologies and the ever-changing materials which go into making a building, companies are looking to the future and designing new construction to allow older technology to be readily and (easily) upgraded and leaving room for advancements buildings may need for future tech (i.e. empty conduits for cabling, space for controls, and other options). The future-proofing concept isn't only for architecture.

I don't believe most Digital Signage manufacturers design their systems around planned obsolescence, but it definitely feels that way to end-users after a few years. While lower-cost digital signage systems using an embedded controller are great, what happens when the client wants to integrate a third party application or product? Embedded controllers and proprietary equipment mean the end-user has to use whatever the original provider has available. If a new technology comes along, integration often means scrapping the control solution and/or a lot of additional work to integrate. Systems which are "future-proofed" are built using technology which can accomodate change down the road. Here are a few things to be wary of and some things to look for when evaluating how "future friendly" a Digital Signage system (LED Signs, LCD indoor, HD control systems, etc.) really is.

Control Solution:
Embedded controller running Linux/droid or Windows-based IPC?

Embedded controllers definitely have a place and function in the market. Their reliability is excellent and they're great at specific tasks. Unfortunately an embedded control solution is basically a stripped-down system created to perform a very specific task, When working to integrate newer tech or a 3rd party system, it's difficult (often not possible) to do anything without replacing the system. While a windows-based IPC (industrial PC) will cost more, the flexibility and ability to readily upgrade a system to integrate new features/functions lengthens the lifetime performance of the system available.

Third Party Options:
Will it work with X?

While we all like to believe we're delivering the best system available, times (and tech) change constantly. It's hard to know if something bigger and better will be available in 6 months or 6 years. Ask the manufacturer/vendor you're working with what's required to integrate new third-party technology (software and/or hardware) into their system. Does the system currently available/on the table have the ability to easily/readily integrate third-party hardware and/or software? Can the manufacturer/supplier team work with a third party company to integrate a feature the client may see as a "must have" option when it's available? If the response is skepticism or, "you'll need a different control system" - you may want to look elsewhere.

Investment vs. Purchase

I've covered this topic in the past. Digital Signage is definitely an investment by an organization and/or individual. The best investments offer growth and a substantial return for the investor. Whether the system is $2,000 or $2,000,000 - the investment an end-user is making with digital signage should set them up with a solid foundation which allows the end-user to take advantage of new opportunities and technology down the road. Don't be the one selling a WYSIWYG (What You See Is What You Get). Be the advisor who delivers an investment the end-user can feel happy with for years to come, a solution which delivers time and again and is as "future friendly" as possible. Don't be "that person" who is sticking with the "same old" tech - expect more, deliver more and you'll have clients coming back to you time and again.

Thursday, October 9, 2014

Digital Signage, Need to Know: The Evolution of Communication, How New Digital Signage Technology Brings Us All Together

- T. Scott Hofheins

We live in a world of information, innovation and communication. We can instantly communicate to a worldwide audience through the web, or video chat with our loved ones thousands of miles away. Through technology, we are able to make the world a smaller place, learning better, helping better, and sharing better. Indoor and outdoor digital signage is playing a key role in this evolution of communication using new technology and “the cloud” to play an increasing role in both our commercial success, and even help save lives.

The Beginning

In the beginning, signage was a static call to viewers that you existed. More eye catching and dynamic mediums like internal illumination, neon, rotating structures and changeable copy provided organizations a way to make a bigger impact. While this held steady for many years, thanks to innovators and the human desire to constantly improve, things got even better.

Evolution

Enter the electronic message center, eventually integrating LED technology. We could communicate multiple messages at different times, and target our message directly to the viewers. This opened doors for both outdoor and indoor communications. Networked indoor message centers showed us flight and gate information, movie times or event information. Televisions displayed custom channels and programming, continuing to give the viewers targeted information, but this was still just the beginning.

Technology then gets smaller and more efficient, and we exchanged our tube TV’s and indoor message centers for full color flat screens powered by computer media players. Low res single color outdoor LED signs are replaced with high res full color displays, able to keep up the expectation of quality viewers now demand. But arguably the important improvement is moving from our localized network of information and content, to the virtually unlimited resources of the internet.

The Cloud and You

With devices now able to connect to “the cloud” we can connect with our viewers in ways we never dreamed of. From a central location, organizations can take the power of their social marketing, targeted advertising campaigns and provide it to audiences across their national or worldwide network automatically, manually or conditionally. Even outdoor LED signage is getting online and connected to this massive database of information giving operators the ability to sync their indoor strategies with their outdoor exposure. We are just scratching the surface of what’s available now, and in the future.

Saving Lives

We can all appreciate the commercial and advertising benefits of this evolution, but what about the community and public well being? By connecting our signage to the larger community in the cloud, we can do some amazing things, including the potential to save lives. Cloud connected digital signage gives us the ability to display public service and emergency alerts immediately and automatically to those who need it most. The more devices we can display important information like weather warnings, and amber alerts the better. People can react quicker, and tragic events can be minimized or avoided completely.

This is what makes the mixture of technology and the communication medium of the web so effective. The cloud gives us the ability to take a potentially large database of public alert data across the country, and automatically filter the information through the use of smart hardware and software. This greatly enhances the speed of message delivery when minutes can mean the difference between tragedy or safety. I’ve been fortunate enough to be involved directly on the development of projects integrating this technology, and have seen first hand how important it can be.

The Community

Emergency alerts aren’t the only benefit communities see with this evolution. Better, higher resolution displays mean better readability. Information can be understood more quickly in an pleasant way. Better hardware means outdoor displays last longer and look better, keeping the streets looking good. Indoor digital signage provides an outlet for creativity and aesthetics that let’s to visitors to your your local airport, town center, or business that your community believes in quality and style.

This evolution of communication will continue to evolve inside and outside the sign industry. I personally look forward to being a part of the process, and seeing new technology and ideas come to life. Whether it’s digital menu boards, interactive kiosks or outdoor LED boards, digital signage will continue to be an important communication tool for generations to come.

-TSH

I hope this post has been informative and helpful. As usual, I welcome ALL constructive comments. Please feel free to comment and add anything I’ve missed, or additional tips you may have regarding this topic. Please visit www.vantageled.com for many other resources, white papers, and of course: Great looking LED Signs!

**All posts/thoughts/writings are strictly the viewpoint of me and me alone and do not reflect nor speak for Vantage LED’s beliefs, attitudes, thoughts, etc. unless specifically stated.

Thursday, December 18, 2014

Blog #199 - the year+ in review, start 2015 off with some solid education resources!

Make sure you have the right tools for DS!

Standards for Outdoor LED Digital Signage

Help! My sign isn't communicating! Steps to a solving communication problems.

Use Content and Scheduling to Target Your Message On Outdoor and Indoor Digital

DisplaysCustom Content -vs- "Stock" or In-House Content

CMYK vs RGB and Other Design Factors for Digital Content on LED Signs.

The Tech Train is Leaving the Station

The importance of being "in" the know with Digital Signage

Your Customers Return The Investment You Make In Them

Keep it simple

No Free Lunch, Only Buy and Sell Quality LED Displays

Be different, Be Branded, Be Seen with Outdoor Digital Signage

Power of Communication for Non-Profit Organizations

Why Digital Signage is Important

How an LED Sign Manufacturers Approach to Growth Can Affect Your Own

Digital Signage Learning Curve, how to tell a good manufacturer from a questionable one

China, Stack 'em Deep, Sell 'em Cheap

Full Color LED Signs vs Single Color Red or Amber

Silicone Coating on the back of LED Modules

LED Display Evolution

Product Consistency and Long Term Success with LED Sign Manufacturers

Physical Factors for Effective LED Sign Use and Installation.

Digital Signage is more than a dynamic commercial - it's about communication.

The Gold Rush Continues

Financing & Leasing Options for DS

Creating Lifetime Fans

Demand Attention and Target Your Audience With Outdoor LED Signs

Monday, November 24, 2014

Thank you one and all!

Wednesday, November 12, 2014

Digital Signage, Need to Know: Brand Enhancement Using LED Displays

Wednesday, October 22, 2014

Digital Signage Sales 101: 10 Behaviors, Making LED Sign Manufacturers Great!

Wednesday, October 15, 2014

Digital Signage Need to Know: Future-proofed DS, how future friendly is your Digital Signage?

Thursday, October 9, 2014

Digital Signage, Need to Know: The Evolution of Communication, How New Digital Signage Technology Brings Us All Together

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